Human Resources Lead and Office Manager

Organization Summary

Over the past thirteen years, CTUL has forged a new path for worker leadership development in the Twin Cities, opening new spaces where low-wage workers of color have a voice in their workplaces and in their communities. CTUL seeks to strengthen its work building a multi-racial organization.

CTUL has a vision of organizing the most marginalized workers in our economy to directly confront the elite corporations and 1% that control our economy, make demands, and win concrete and structural changes for communities across the metro area. Through worker-led campaigns with CTUL, workers have:

  • Worked in coalition to win increased wages and benefits for hundreds of thousands of low-wage workers through the $15 minimum wage in Minneapolis, and Earned Sick & Safe Time in Minneapolis and St. Paul;
  • Transformed the retail janitorial industry, making the Twin Cities the first metro area where the industry is unionized;
  • Recovered over $2 million in unpaid wages and damages in cases of wage theft; and
  • Won long-term changes in their workplace that bring over $7 million in additional income per year into the poorest communities in the metro area.

Position Summary

The Human Resources Lead and Office Manager will lead CTUL’s human resources body of work as well as manage our physical office location in South Minneapolis. We think of this role as guiding our people and culture work, as well as our physical space, to ensure that the team is supported to do our best work, grounded in our values, and aligned with our organizational purpose.

This position reports to the Director of Strategic Operations and Organizational Effectiveness role and is a teammate to our Finance Lead. Ideally, we would like the HR Lead/Office Manager and the Finance Lead to cross-train with one another, deepening our internal bench of talent and leadership and supporting our Infrastructure Department to have team members who are both experts in their individual roles as well as well-trained across functions and able to better support one another as peers and teammates within this department. So while your day-to-day work would be focused primarily on Human Resources and managing our office space, we’d love a candidate who also has an aptitude and interest for financials, spreadsheets, payroll administration, and other day-to-day functions of our finance department as well as a desire to collaborate and co-learn with team members across the organization.

Position Description (Essential duties & responsibilities may include but are not limited to the following)

  • Human Resources
    • Oversee CTUL’s human resource functions, serving as the primary point of contact for staff and managers related to HR questions and support needs. Manage all aspects of people management, aligning formal HR functions as well as possible to ensure an inclusive and effective organizational culture.
    • Establish and oversee employee recruitment, hiring, onboarding, orientation, and offboarding processes in collaboration with all organizational departments, hiring managers, and our Finance Lead
    • Guide annual performance review and 360 staff review processes
    • Supervise the administration of employee benefits, including health and dental benefits, leave, paid time off, retirement, and other benefits (like professional development). Communicate proactively and reliably about benefits, benefits eligibility, and changes to our benefits package for staff
    • Build a strong and trusted relationship with all staff, Leads, and Directors. Serve as a resource to managers and employees on employee relations issues. Provide advice, counsel, and support in resolving issues, disputes, and other sensitive matters. Guide and support the team toward the best possible solutions as issues arise
    • Manage and implement the employee handbook, ensure compliance with internal policies, and ensure that our organization’s policies are grounded in CTUL’s values of equity, inclusion, and racial, gender, and economic justice
    • Coordinate team-wide trainings and professional development opportunities for all staff, Leads, and Directors. Help develop and launch our internal organization-wide people and culture training program based on staff needs and requests. Training categories could include HR Compliance, Risk & Safety, Capacity Building, Leadership Development, Managing Staff and Teams, and Equity, Inclusion, and Anti-Racism, Staff Satisfaction and Retention, topics, among others
    • Provide day-to-day backup support over functions like payroll, tax filings, W2/W4, annual renewals, subscription management.
    • Manage applicable cross-departmental committees related to HR and people-and-culture management across the organization
    • Research and provide leadership and information on HR-related issues and emerging trends. Maintain a thorough knowledge of and ensure compliance with regulatory environment including EEO, Fair Labor Standards, Wage and Hour, FMLA, etc.
    • Help produce the Infrastructure team’s internal-facing materials, including policies, manuals, toolkits, cheat sheets, FAQs, reports, intranet and other visual documents and presentations for staff focused on human resources.
    • Develop annual priorities, goals, and budgets for HR
  • Office Management
    • Supervise the management of facilities and its related operations, ensuring that the physical space of the organization is safe, secure and accessible. Organize and maintain CTUL’s physical office location in South Minneapolis. This includes managing office supplies for staff who work primarily in the office; managing the use of our conference rooms/shared meeting spaces; vendor management and contractor management for the building; managing and processing incoming and outgoing mail and packages; and supporting the safety and security needs for our staff and members.
    • Manage our organizational security plan, attending to the safety and security of CTUL’s staff, stakeholders, and organizational assets
    • Manage our IT, internet, and tech needs for the organization, including procuring equipment, software, hardware, and other gear that our staff need to do their work effectively and efficiently
    • Manage incoming phone calls on the English line and emails to CTUL’s general info account
    • Work with vendors to manage ongoing contracts and services (including technology, benefits, insurances and facilities)
    • In partnership with the Finance Lead, manage inventory and depreciation schedules for CTUL equipment and oversee the onboarding/offboarding of staff, consultants, and volunteers
    • Create, maintain, and update operations and office management policies and procedures, including an Office/Operations manual. Help produce the Infrastructure team’s internal-facing materials, including policies, manuals, toolkits, cheat sheets, FAQs, reports, intranet and other visual documents and presentations for staff focused on operations. Conduct research as needed related to document production and launches of new tools/tech.
    • Support filing systems development and Google Drive organization management/administration for the whole organization

Knowledge and Experience

  • At least 2 years of HR or people and culture management experience. Basic understanding of HR law and a willingness and interest to gain more expertise in this area


  • Exceptional attention to detail, dependable and reliable, with consistent follow through
  • Ability to manage competing priorities and self-direct to meet competing deadlines
  • Strong verbal and written communication skills – ability to communicate complex information clearly and concisely
  • Experience training other staff on complex topics, including HR best practice and values-based HR administration and management
  • Access to reliable transportation, including public transportation as preferred, to support managing our physical office location, which will require some on-site work once it is safe for us to return to the office re: COVID-19
  • Ability to effectively manage up and across the organization and to make clear assessment and recommendations, drive work plans and shepherd decision making processes on complex, multifaceted and dynamic issues
  • Driven by curiosity and an interest in learning and developing new skills across a diverse portfolio of work; able to approach and make progress in new areas even when you lack technical expertise
  • Strong and direct communicator with a relational approach to the work, fostering an atmosphere of discussion, collaboration and trust
  • Awareness of and ability to address issues of power, race, class, gender and other forms of privilege within the internal dynamics and culture of a workplace as well as with external partners. Commitment to social, racial, and economic justice work as an integral part of a multi-racial team.
  • Bilingual English/Spanish a plus but not required
  • In keeping with our desire to support cross-training among staff in the Infrastructure department, some experience, aptitude, or interest with nonprofit financial management, Accounts Payable/Receivable, payroll processing, and budget development and management

Salary & Benefits

CTUL has a tiered salary range set by the Staff and Board based on the principles of economic justice and inclusion. This is a salaried position currently compensated at $53,000 with an annual cost of living raise of 3%. This full-time salaried position will work on average 40 hours per week.

Benefits include: 3 weeks paid vacation, 12 paid sick days, 5 floating health days, medical and dental insurance for you and your immediate family at 10% cost, annual end of year payment of 5% of yearly salary towards retirement fund, and others.

Reports to: Director of Strategic Operations and Organizational Effectiveness


Please send resume, cover letter, and 3 professional references to using the subject: “HR Lead and Office Manager”

Applications are due Thursday, March 18, 2021. Position Open until Filled.

Black, Indigenous, People of Color, and people from other marginalized communities are strongly encouraged to apply